# Pendo: Intermittent sign out issue

> Pendo status incident “Intermittent sign out issue” on 2026-09-02: impact minor (vendor’s label), 56 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/pendo/incidents/7qzs7jdx2ktp
Last updated: 2026-09-02T16:45:05Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-02 15:48 UTC · Resolved: 2026-09-02 16:45 UTC · Duration: 56 min
- Updates: 2 · Affected components: JPN environment (app.jpn.pendo.io) - Pendo UI, Pendo UI, Pendo UI, US environment (app.pendo.io) - Pendo UI, Pendo UI, US1 environment (us1.app.pendo.io) - Pendo UI, EU environment (app.eu.pendo.io) - Pendo UI, Pendo UI, AU environment (app.au.pendo.io) - Pendo UI, Pendo UI
- [Vendor status page: https://stspg.io/vg5zlyycfgz4](https://stspg.io/vg5zlyycfgz4)
- [Company: Pendo](https://rewindex.com/company/pendo.md)

## Timeline of updates

- **investigating** 2026-09-02 15:48 UTC: We are investigating reports of users being unexpectedly signed out of Pendo and prompted to log back in. This is affecting a subset of users in the US Environment and we are currently investigating other environments for similar behavior. Our team is actively working to determine the cause. If you are experiencing this, clearing your browser's cache and cookies for the Pendo domain (or restarting your browser) has resolved the disruption for some users. We'll share updates as we learn more.
- **resolved** 2026-09-02 16:45 UTC: We have investigated the issue and consider this incident resolved.

## Cite this

Status incident (vendor impact label: minor) posted by Pendo, started 2026-09-02 15:48 UTC, resolved after 56 min, 2 update(s).

- Canonical URL: https://rewindex.com/company/pendo/incidents/7qzs7jdx2ktp
- Citation: Pendo, “Intermittent sign out issue” (2026-09-02 15:48 UTC). Archived by Rewindex: https://rewindex.com/company/pendo/incidents/7qzs7jdx2ktp (CC BY 4.0).
- Markdown link: `[Pendo: Intermittent sign out issue (2026-09-02)](https://rewindex.com/company/pendo/incidents/7qzs7jdx2ktp)`


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Canonical: https://rewindex.com/company/pendo/incidents/7qzs7jdx2ktp · Markdown: https://rewindex.com/company/pendo/incidents/7qzs7jdx2ktp.md · JSON: https://rewindex.com/api/v1/companies/pendo/incidents/7qzs7jdx2ktp · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:15:08.166Z