Companies / Pendo / incidents

Pendo: Issue with Visual Design Studio Loading Incorrect Guide

Affected components: Guide DesignerUS1 environment (us1.app.pendo.io) - Guide DesignerGuide DesignerUS environment (app.pendo.io) - Guide DesignerAU environment (app.au.pendo.io) - Guide DesignerGuide DesignerGuide DesignerJPN environment (app.jpn.pendo.io) - Guide DesignerEU environment (app.eu.pendo.io) - Guide DesignerGuide Designer

Timeline of updates

1. investigating2026-05-13 13:29 UTC

   We are aware of an issue affecting the Visual Design Studio (VDS) where opening a guide for editing may intermittently load a previously opened guide instead of the selected one. In some cases, the guide picker may also appear unexpectedly. Workaround: In the Designer, click the guide name displayed in the top banner to open the guide picker, select the correct guide from the list, and click Proceed to load it. Our engineering team is investigating. We will provide further updates as our investigation progresses. We apologize for any disruption to your workflow.

2. investigating2026-05-13 14:18 UTC

   We are continuing to investigate this issue.

3. investigating2026-05-13 16:06 UTC

   We are continuing to investigate the issue affecting the Visual Design Studio (VDS) where opening a guide for editing may intermittently load a previously opened guide instead of the selected one. In some cases, the guide picker may also appear unexpectedly. Workaround: In the Designer, click the guide name displayed in the top banner to open the guide picker, select the correct guide from the list, and click Proceed to load it. Our engineering team remains actively engaged in the investigation. We will provide additional updates as more information becomes available. We apologize for the continued disruption and appreciate your patience.

4. identified2026-05-13 18:37 UTC

   We have identified a bug in a code release and are currently working to revert to mitigate this issue using our Visual Designer.

5. monitoring2026-05-13 19:28 UTC

   We have successfully reverted the code causing the issue and are monitoring the issue.

6. resolved2026-05-13 22:21 UTC

   We consider this issue fully resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Pendo profile · Recent Pendo incidents · Markdown · JSON