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Pendo: Salesforce Integration Degradation Continues

Impact: minorStatus: resolvedStarted Resolved (29 h)4 updatesSource: stspg.io (opens in new tab)

Affected components: EU environment (app.eu.pendo.io) - OtherOtherOtherUS1 environment (us1.app.pendo.io) - OtherOtherUS environment (app.pendo.io) - OtherAU environment (app.au.pendo.io) - OtherOtherJPN environment (app.jpn.pendo.io) - OtherOther

Timeline of updates

  1. investigating

    We are aware that the issue we believed we had fully resolved yesterday has continued after we employed yesterday's fix. The issue may be impacting some customers' Salesforce integrations. Affected users may experience authentication errors or disruptions to Salesforce-connected features (e.g. our Gong integration for Listen). Our engineering team is actively investigating and working toward a resolution. We will provide further updates as more information becomes available.

  2. identified

    We have identified the root cause of the issue and are currently testing the fix before rolling it out to production.

  3. monitoring

    We deployed the fix and will continue to monitor to ensure it resolves the initial issue.

  4. resolved

    This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Pendo profile · Recent Pendo incidents · Markdown · JSON