# Pendo: Salesforce Integration Degradation Continues

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-28 14:41 UTC · Resolved: 2026-05-29 20:00 UTC · Duration: 29 h
- Updates: 4 · Affected components: EU environment (app.eu.pendo.io) - Other, Other, Other, US1 environment (us1.app.pendo.io) - Other, Other, US environment (app.pendo.io) - Other, AU environment (app.au.pendo.io) - Other, Other, JPN environment (app.jpn.pendo.io) - Other, Other
- [Vendor status page: https://stspg.io/8z530m7fs6bn](https://stspg.io/8z530m7fs6bn)
- [Company: Pendo](https://rewindex.com/company/pendo.md)

## Timeline of updates

- **investigating** 2026-05-28 14:41 UTC: We are aware that the issue we believed we had fully resolved yesterday has continued after we employed yesterday's fix. The issue may be impacting some customers' Salesforce integrations. Affected users may experience authentication errors or disruptions to Salesforce-connected features (e.g. our Gong integration for Listen). Our engineering team is actively investigating and working toward a resolution. We will provide further updates as more information becomes available.
- **identified** 2026-05-28 17:29 UTC: We have identified the root cause of the issue and are currently testing the fix before rolling it out to production.
- **monitoring** 2026-05-28 18:29 UTC: We deployed the fix and will continue to monitor to ensure it resolves the initial issue.
- **resolved** 2026-05-29 20:00 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/pendo/incidents/6ds58fc939fp · Markdown: https://rewindex.com/company/pendo/incidents/6ds58fc939fp.md · JSON: https://rewindex.com/api/v1/companies/pendo/incidents/6ds58fc939fp · Generated 2026-10-18T09:40:36.774Z