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Pendo: Some Customers Unable to Connect to Pendo MCP

Affected components: EU environment (app.eu.pendo.io) - MCPMCPMCPUS environment (app.pendo.io) - MCP

Timeline of updates

1. investigating2026-10-01 20:49 UTC

   Some customers are experiencing authentication errors when connecting to the Pendo MCP, which prevents the connection from being established. Our team is actively investigating to determine cause of this disruption. Existing MCP connections will continue to work until session expiration.

2. investigating2026-10-01 21:56 UTC

   We are continuing to investigate the cause of this disruption.

3. resolved2026-10-02 09:19 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Pendo profile · Recent Pendo incidents · Markdown · JSON