# Pendo: Some Customers Unable to Connect to Pendo MCP

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-01 20:49 UTC · Resolved: 2026-10-02 09:19 UTC · Duration: 12 h
- Updates: 3 · Affected components: EU environment (app.eu.pendo.io) - MCP, MCP, MCP, US environment (app.pendo.io) - MCP
- [Vendor status page: https://stspg.io/jdr08hh1bn3m](https://stspg.io/jdr08hh1bn3m)
- [Company: Pendo](https://rewindex.com/company/pendo.md)

## Timeline of updates

- **investigating** 2026-10-01 20:49 UTC: Some customers are experiencing authentication errors when connecting to the Pendo MCP, which prevents the connection from being established. Our team is actively investigating to determine cause of this disruption. Existing MCP connections will continue to work until session expiration.
- **investigating** 2026-10-01 21:56 UTC: We are continuing to investigate the cause of this disruption.
- **resolved** 2026-10-02 09:19 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/pendo/incidents/6z67smrbslwb · Markdown: https://rewindex.com/company/pendo/incidents/6z67smrbslwb.md · JSON: https://rewindex.com/api/v1/companies/pendo/incidents/6z67smrbslwb · Generated 2026-10-18T12:44:19.415Z