Pendo: Increased latency for data ingestion, guides, and other services
Pendo reported a major incident causing increased latency and error rates for data ingestion, guides, and other services, affecting analytics, guide delivery and targeting, NPS, and Resource Center. It started at 2024-07-31 20:30 UTC and was resolved at 2024-07-31 20:52 UTC, lasting 22 min; no cause or specific fix was stated.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Analytics - Paths and FunnelsGuides - Mobile GuidesMobile GuidesGuides - NPSNPSGuide DesignerGuides - Guide DesignerGuide DeliverabilityGuides - Guide DeliverabilityAnalytics - Data ProcessingGuides - Guide TargetingGuide TargetingAnalytics - Mobile AnalyticsMobile AnalyticsAnalytics - Data CollectionGuides - NPS EmailNPS EmailGuides - Resource CenterResource Center
Timeline of updates
- identified
We are currently remediating an issue where we have increased latency & error rates for data ingestion, guides, and other services.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: Increased latency for data ingestion, guides, and other services 2024-07-31 20:30 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Pendo profile · Recent Pendo incidents · Markdown · JSON