# Pendo: Increased latency for data ingestion, guides, and other services

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-07-31 20:30 UTC · Resolved: 2024-07-31 20:52 UTC · Duration: 22 min
- Updates: 2 · Affected components: Analytics - Paths and Funnels, Guides - Mobile Guides, Mobile Guides, Guides - NPS, NPS, Guide Designer, Guides - Guide Designer, Guide Deliverability, Guides - Guide Deliverability, Analytics - Data Processing, Guides - Guide Targeting, Guide Targeting, Analytics - Mobile Analytics, Mobile Analytics, Analytics - Data Collection, Guides - NPS Email, NPS Email, Guides - Resource Center, Resource Center
- [Vendor status page: https://stspg.io/wfvcmkztgmmd](https://stspg.io/wfvcmkztgmmd)
- [Company: Pendo](https://rewindex.com/company/pendo.md)

## Summary

Pendo reported a major incident causing increased latency and error rates for data ingestion, guides, and other services, affecting analytics, guide delivery and targeting, NPS, and Resource Center. It started at 2024-07-31 20:30 UTC and was resolved at 2024-07-31 20:52 UTC, lasting 22 min; no cause or specific fix was stated. _(machine-written, sol)_
## Timeline of updates

- **identified** 2024-07-31 20:30 UTC: We are currently remediating an issue where we have increased latency & error rates for data ingestion, guides, and other services.
- **resolved** 2024-07-31 20:52 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-07-31 20:30 UTC: [Major incident: Increased latency for data ingestion, guides, and other services](https://rewindex.com/change/i5fec3a41d2cfb6.md)


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Canonical: https://rewindex.com/company/pendo/incidents/sx1s62bxvrcn · Markdown: https://rewindex.com/company/pendo/incidents/sx1s62bxvrcn.md · JSON: https://rewindex.com/api/v1/companies/pendo/incidents/sx1s62bxvrcn · Generated 2026-10-18T11:45:27.291Z