Changes / Pendo / Increased latency for data ingestion, guides, and other services
Pendo: Major incident: Increased latency for data ingestion, guides, and other services
Summary
Pendo reported a major incident causing increased latency and error rates for data ingestion, guides, and other services, affecting analytics, guide delivery and targeting, NPS, and Resource Center. It started at 2024-07-31 20:30 UTC and was resolved at 2024-07-31 20:52 UTC, lasting 22 min; no cause or specific fix was stated.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 97%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Increased latency for data ingestion, guides, and other services
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2024-07-31 20:30 UTC
Before: not present
After: 2024-07-31 20:52 UTC
Before: not present
After: Analytics - Data Collection, Analytics - Data Processing, Analytics - Mobile Analytics, Analytics - Paths and Funnels, Guide Deliverability, Guide Designer, Guides - Guide Deliverability, Guides - Guide Designer, Guides - Guide Targeting, Guides - Mobile Guides, Guides - NPS, Guides - NPS Email, Guides - Resource Center, Guide Targeting, Mobile Analytics, Mobile Guides, NPS, NPS Email, Resource Center
Before: not present
After: We are currently remediating an issue where we have increased latency & error rates for data ingestion, guides, and other services.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Increased latency for data ingestion, guides, and other services (this change) Pendo reported a major incident causing increased latency and error rates for data ingestion, guides, and other services, affecting analytics, guide delivery and targeting, NPS, and Resource Center. It started at 2024-07-31 20:30 UTC and was resolved at 2024-07-31 20:52 UTC, lasting 22 min; no cause or specific fix was stated. | Major incident |