# Pendo: Major incident: Increased latency for data ingestion, guides, and other services

**Summary:** Pendo reported a major incident causing increased latency and error rates for data ingestion, guides, and other services, affecting analytics, guide delivery and targeting, NPS, and Resource Center. It started at 2024-07-31 20:30 UTC and was resolved at 2024-07-31 20:52 UTC, lasting 22 min; no cause or specific fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2024-07-31 20:30 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/wfvcmkztgmmd](https://stspg.io/wfvcmkztgmmd)
- [Company: Pendo](https://rewindex.com/company/pendo.md)
- Versions: before (none: first archived) → after incident\_version:56/sx1s62bxvrcn@9dbc17d18b02
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Increased latency for data ingestion, guides, and other services
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-07-31 20:30 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-07-31 20:52 UTC
```

**6. Added: Affected components**

```diff
+ Analytics - Data Collection, Analytics - Data Processing, Analytics - Mobile Analytics, Analytics - Paths and Funnels, Guide Deliverability, Guide Designer, Guides - Guide Deliverability, Guides - Guide Designer, Guides - Guide Targeting, Guides - Mobile Guides, Guides - NPS, Guides - NPS Email, Guides - Resource Center, Guide Targeting, Mobile Analytics, Mobile Guides, NPS, NPS Email, Resource Center
```

**7. Added: Update** (identified) · 2024-07-31 20:30 UTC

```diff
+ We are currently remediating an issue where we have increased latency & error rates for data ingestion, guides, and other services.
```

**8. Added: Update** (resolved) · 2024-07-31 20:52 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-07-31 20:30 UTC | Major incident: Increased latency for data ingestion, guides, and other services (this change) | degradation |

All Pendo changes: [timeline](https://rewindex.com/company/pendo/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i5fec3a41d2cfb6 · Markdown: https://rewindex.com/change/i5fec3a41d2cfb6.md · JSON: https://rewindex.com/api/v1/changes/i5fec3a41d2cfb6 · Generated 2026-10-18T02:31:31.240Z