Pendo: Pendo application and CNAME guide delivery outage in EU region
Pendo reported a major EU application and CNAME guide delivery outage, starting 2025-05-07 13:28 UTC and resolved 2025-05-07 16:33 UTC; recorded duration was 3 h 4 min. Pendo attributed application crashes affecting all EU customers to an update; application service returned by 13:00 UTC, CNAME guides were unavailable for approximately 30 minutes, and data collection was unaffected.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Pendo UIGuide DeliverabilityGuides - Guide Deliverability
Timeline of updates
- monitoring
At 12:02 UTC (14:02 CET / 8:02 ET), Pendo released an update to our EU region that caused the app to crash for all customers in that region. Around 12:30 UTC, our application crashed for users in the EU region and service was restored by 13:00 UTC. There was no impact to data collection. However, for our customers using our CNAME product in the EU region, there was a guides outage for approximately 30 minutes. Those services have been restored as of 13:00 UTC and we are currently monitoring behavior.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: Pendo application and CNAME guide delivery outage in EU region 2025-05-07 13:28 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Pendo profile · Recent Pendo incidents · Markdown · JSON