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Pendo: Event Processing Delayed in US environment

Affected components: Analytics - Data ProcessingUS environment (app.pendo.io) - Analytics - Data Processing

Timeline of updates

1. investigating2026-04-13 21:31 UTC

   We are currently investigating an issue where event processing is delayed for a subset of customers. Affected users may notice delays or gaps in analytics data as we work with our vendor to restore full service. We have escalated the issue and are actively monitoring the situation. We will provide updates as more information becomes available.

2. identified2026-04-13 23:16 UTC

   The root issue causing the event processing day has been identified and we are working with our vendor toward full resolution.

3. identified2026-04-14 02:45 UTC

   The issue causing delays in event processing has been fully resolved.

4. resolved2026-04-14 06:39 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Pendo profile · Recent Pendo incidents · Markdown · JSON