# Pendo: Event Processing Delayed in US environment

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-04-13 21:31 UTC · Resolved: 2026-04-14 06:39 UTC · Duration: 9.1 h
- Updates: 4 · Affected components: Analytics - Data Processing, US environment (app.pendo.io) - Analytics - Data Processing
- [Vendor status page: https://stspg.io/x6nszsdcpn52](https://stspg.io/x6nszsdcpn52)
- [Company: Pendo](https://rewindex.com/company/pendo.md)

## Timeline of updates

- **investigating** 2026-04-13 21:31 UTC: We are currently investigating an issue where event processing is delayed for a subset of customers.  Affected users may notice delays or gaps in analytics data as we work with our vendor to restore full service. We have escalated the issue and are actively monitoring the situation. We will provide updates as more information becomes available.
- **identified** 2026-04-13 23:16 UTC: The root issue causing the event processing day has been identified and we are working with our vendor toward full resolution.
- **identified** 2026-04-14 02:45 UTC: The issue causing delays in event processing has been fully resolved.
- **resolved** 2026-04-14 06:39 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/pendo/incidents/djzt5jtq8bh8 · Markdown: https://rewindex.com/company/pendo/incidents/djzt5jtq8bh8.md · JSON: https://rewindex.com/api/v1/companies/pendo/incidents/djzt5jtq8bh8 · Generated 2026-10-18T12:44:13.623Z