Pendo: Pendo Chatbot not operational in the Resource Center
Pendo’s Resource Center Chatbot was not operational in a major-impact incident affecting AU, EU, US1 and US environments. It started at 2026-01-09 20:46 UTC and resolved at 2026-01-09 21:18 UTC, lasting 31 min. Pendo attributed the disruption to Support Bot vendor latency and directed customers to its support request form until normal operation resumed.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: EU environment (app.eu.pendo.io) - OtherOtherOtherUS1 environment (us1.app.pendo.io) - OtherOtherUS environment (app.pendo.io) - OtherAU environment (app.au.pendo.io) - OtherOther
Timeline of updates
- investigating
Our Support Bot vendor is currently experiencing latency issues and are currently investigating the cause. If you are experiencing issues with our product and need to create a support ticket, please use our support request form in the meantime: https://support.pendo.io/hc/en-us/requests/new Thank you for your patience!
- resolved
The latency issue with our Support Bot vendor has been resolved. The Support Bot is now operating normally. Thank you for your patience while this was investigated.
Rewindex changes for this incident
- Major incident: Pendo Chatbot not operational in the Resource Center 2026-01-09 20:46 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Pendo profile · Recent Pendo incidents · Markdown · JSON