# Pendo: Pendo Chatbot not operational in the Resource Center

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-01-09 20:46 UTC · Resolved: 2026-01-09 21:18 UTC · Duration: 31 min
- Updates: 2 · Affected components: EU environment (app.eu.pendo.io) - Other, Other, Other, US1 environment (us1.app.pendo.io) - Other, Other, US environment (app.pendo.io) - Other, AU environment (app.au.pendo.io) - Other, Other
- [Vendor status page: https://stspg.io/cn2jc66z7xqg](https://stspg.io/cn2jc66z7xqg)
- [Company: Pendo](https://rewindex.com/company/pendo.md)

## Summary

Pendo’s Resource Center Chatbot was not operational in a major-impact incident affecting AU, EU, US1 and US environments. It started at 2026-01-09 20:46 UTC and resolved at 2026-01-09 21:18 UTC, lasting 31 min. Pendo attributed the disruption to Support Bot vendor latency and directed customers to its support request form until normal operation resumed. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-01-09 20:46 UTC: Our Support Bot vendor is currently experiencing latency issues and are currently investigating the cause. If you are experiencing issues with our product and need to create a support ticket, please use our support request form in the meantime: https://support.pendo.io/hc/en-us/requests/new Thank you for your patience!
- **resolved** 2026-01-09 21:18 UTC: The latency issue with our Support Bot vendor has been resolved. The Support Bot is now operating normally. Thank you for your patience while this was investigated.

## Rewindex changes for this incident

- 2026-01-09 20:46 UTC: [Major incident: Pendo Chatbot not operational in the Resource Center](https://rewindex.com/change/id0ec3c290bedd6.md)


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Canonical: https://rewindex.com/company/pendo/incidents/sy7g8bkdj599 · Markdown: https://rewindex.com/company/pendo/incidents/sy7g8bkdj599.md · JSON: https://rewindex.com/api/v1/companies/pendo/incidents/sy7g8bkdj599 · Generated 2026-10-18T09:59:41.496Z