Search

Companies / Pendo / incidents

Pendo: Classic/Legacy Feedback in The US Server is Down

Impact: majorStatus: resolvedStarted Resolved (26 min)2 updatesSource: stspg.io (opens in new tab)
Summary

Pendo reported a major outage of Classic/Legacy Feedback on the US server, affecting the Feedback API, from 2025-06-19 08:54 UTC to 2025-06-19 09:21 UTC (26 min). Scheduled maintenance took longer than expected, preventing operations from resuming; Pendo contacted Google Cloud Support and later marked the incident resolved.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Feedback APIFeedback - Feedback API

Timeline of updates

  1. investigating

    We are currently investigating the issue. We had a scheduled maintenance window for Feedback in the US this morning. The upgrade started at around 7 a.m. GMT, but the maintenance is taking longer than expected, and the operation cannot resume. We are contacting Google Cloud Support to help us unblock the operation and restart the maintenance.

  2. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Pendo profile · Recent Pendo incidents · Markdown · JSON