Changes / Pendo / Classic/Legacy Feedback in The US Server is Down

Pendo: Major incident: Classic/Legacy Feedback in The US Server is Down

Summary

Summary pending. The diff below shows exactly what changed.

Major incidentLabel: outage (model (Jev), 76%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Classic/Legacy Feedback in The US Server is Down
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-06-19 08:54 UTC
AddedResolved time#5
Before: not present
After: 2025-06-19 09:21 UTC
AddedAffected components#6
Before: not present
After: Feedback API, Feedback - Feedback API
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating the issue. We had a scheduled maintenance window for Feedback in the US this morning. The upgrade started at around 7 a.m. GMT, but the maintenance is taking longer than expected, and the operation cannot resume. We are contacting Google Cloud Support to help us unblock the operation and restart the maintenance.
AddedUpdateresolved#8
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Classic/Legacy Feedback in The US Server is Down (this change)Major incident

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