# Pendo: Major incident: Classic/Legacy Feedback in The US Server is Down

**Summary:** Pendo reported a major outage of Classic/Legacy Feedback on the US server, affecting the Feedback API, from 2025-06-19 08:54 UTC to 2025-06-19 09:21 UTC (26 min). Scheduled maintenance took longer than expected, preventing operations from resuming; Pendo contacted Google Cloud Support and later marked the incident resolved. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-06-19 08:54 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/n5ptgvtzz3kl](https://stspg.io/n5ptgvtzz3kl)
- [Company: Pendo](https://rewindex.com/company/pendo.md)
- Versions: before (none: first archived) → after incident\_version:56/mwrpcnqy66vp@51e3ef3a78dd
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Classic/Legacy Feedback in The US Server is Down
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-06-19 08:54 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-06-19 09:21 UTC
```

**6. Added: Affected components**

```diff
+ Feedback API, Feedback - Feedback API
```

**7. Added: Update** (investigating) · 2025-06-19 08:54 UTC

```diff
+ We are currently investigating the issue. We had a scheduled maintenance window for Feedback in the US this morning. The upgrade started at around 7 a.m. GMT, but the maintenance is taking longer than expected, and the operation cannot resume.  We are contacting Google Cloud Support to help us unblock the operation and restart the maintenance.
```

**8. Added: Update** (resolved) · 2025-06-19 09:21 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-06-19 08:54 UTC | Major incident: Classic/Legacy Feedback in The US Server is Down (this change) | outage |

All Pendo changes: [timeline](https://rewindex.com/company/pendo/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if3bbf11eea015d · Markdown: https://rewindex.com/change/if3bbf11eea015d.md · JSON: https://rewindex.com/api/v1/changes/if3bbf11eea015d · Generated 2026-10-18T02:28:35.273Z