# Pendo: Classic/Legacy Feedback in The US Server is Down

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-06-19 08:54 UTC · Resolved: 2025-06-19 09:21 UTC · Duration: 26 min
- Updates: 2 · Affected components: Feedback API, Feedback - Feedback API
- [Vendor status page: https://stspg.io/n5ptgvtzz3kl](https://stspg.io/n5ptgvtzz3kl)
- [Company: Pendo](https://rewindex.com/company/pendo.md)

## Summary

Pendo reported a major outage of Classic/Legacy Feedback on the US server, affecting the Feedback API, from 2025-06-19 08:54 UTC to 2025-06-19 09:21 UTC (26 min). Scheduled maintenance took longer than expected, preventing operations from resuming; Pendo contacted Google Cloud Support and later marked the incident resolved. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-06-19 08:54 UTC: We are currently investigating the issue. We had a scheduled maintenance window for Feedback in the US this morning. The upgrade started at around 7 a.m. GMT, but the maintenance is taking longer than expected, and the operation cannot resume.  We are contacting Google Cloud Support to help us unblock the operation and restart the maintenance.
- **resolved** 2025-06-19 09:21 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-06-19 08:54 UTC: [Major incident: Classic/Legacy Feedback in The US Server is Down](https://rewindex.com/change/if3bbf11eea015d.md)


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Canonical: https://rewindex.com/company/pendo/incidents/mwrpcnqy66vp · Markdown: https://rewindex.com/company/pendo/incidents/mwrpcnqy66vp.md · JSON: https://rewindex.com/api/v1/companies/pendo/incidents/mwrpcnqy66vp · Generated 2026-10-18T09:45:58.748Z