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CompaniesPendoIncidents

Pendo: Issues with Editing Existing Segments

MinorStatus: resolvedStarted Resolved (15 min)3 updatesstspg.io (opens in new tab)

Affected components: Pendo UIUS environment (app.pendo.io) - Pendo UI

Timeline of updates

  1. investigating

    We are currently investigating an issue in our US region where users are unable to edit existing segments. Any attempt to add a rule to a pre-existing segment will result in an error. We are investigating if there are similar impacts to other regions currently.

    As a workaround, cloning and existing segment or creating new segments works as expected.

    Our team is working to identify the cause of this issue and we will share an update as soon as possible. We apologize for any inconvenience this may cause.

  2. identified

    We have identified the cause of an issue in our US region where users are unable to edit existing segments. Any attempt to add a rule to a pre-existing segment will result in an error. Impact has been narrowed to US region only. We are currently working to roll out a fix.

    As a workaround, cloning and existing segment or creating new segments works as expected.

  3. resolved

    We are happy to report that the issue preventing users in our US region from editing existing segments has been fully resolved. All systems are now operating normally, and you can once again edit and manage all of your segments without error.

    We apologize for the disruption this may have caused and appreciate your patience as we worked to implement a fix.

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Pendo, started 2026-03-18 12:50 UTC, resolved after 15 min, 3 update(s).

Title
Issues with Editing Existing Segments
Vendor
Pendo
Date
URL
https://rewindex.com/company/pendo/incidents/k7v7mmc9ssqw

Pendo profileRecent Pendo incidentsAll outages on March 18, 2026Pendo in March 2026MarkdownJSON