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Pendo: Guide Delivery Outage - US1 Region

Impact: criticalStatus: resolvedStarted Resolved (2.3 h)4 updatesSource: stspg.io (opens in new tab)
Summary

Pendo reported a critical guide delivery outage in the US1 environment (us1.app.pendo.io): guides were not loading for end users. The incident ran from 2026-05-19 16:50 UTC to 2026-05-19 19:06 UTC, lasting 2 h 16 min. Mitigation changes partially restored service; guides were loading normally by 17:33 UTC, with full resolution confirmed at 19:06 UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Guide DeliverabilityUS1 environment (us1.app.pendo.io) - Guide Deliverability

Timeline of updates

  1. investigating

    We are currently investigating an issue affecting guide delivery in the US1 region. Guides are not loading for end users in this environment. Our team is actively working on a resolution.

  2. investigating

    We have implemented some changes to mitigate the issue with partial restoration, but are still working to fully resolve and identify the root cause of the issue.

  3. monitoring

    Guide delivery in the US1 region has been restore and guides are now loading normally. We are continuing to monitor the situation.

  4. resolved

    This incident has now been fully resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Pendo profile · Recent Pendo incidents · Markdown · JSON