# Pendo: Guide Delivery Outage - US1 Region

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-05-19 16:50 UTC · Resolved: 2026-05-19 19:06 UTC · Duration: 2.3 h
- Updates: 4 · Affected components: Guide Deliverability, US1 environment (us1.app.pendo.io) - Guide Deliverability
- [Vendor status page: https://stspg.io/vysqc2dkhmd2](https://stspg.io/vysqc2dkhmd2)
- [Company: Pendo](https://rewindex.com/company/pendo.md)

## Summary

Pendo reported a critical guide delivery outage in the US1 environment (us1.app.pendo.io): guides were not loading for end users. The incident ran from 2026-05-19 16:50 UTC to 2026-05-19 19:06 UTC, lasting 2 h 16 min. Mitigation changes partially restored service; guides were loading normally by 17:33 UTC, with full resolution confirmed at 19:06 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-05-19 16:50 UTC: We are currently investigating an issue affecting guide delivery in the US1 region. Guides are not loading for end users in this environment. Our team is actively working on a resolution.
- **investigating** 2026-05-19 17:27 UTC: We have implemented some changes to mitigate the issue with partial restoration, but are still working to fully resolve and identify the root cause of the issue.
- **monitoring** 2026-05-19 17:33 UTC: Guide delivery in the US1 region has been restore and guides are now loading normally. We are continuing to monitor the situation.
- **resolved** 2026-05-19 19:06 UTC: This incident has now been fully resolved.

## Rewindex changes for this incident

- 2026-05-19 16:50 UTC: [Critical incident: Guide Delivery Outage - US1 Region](https://rewindex.com/change/i30873a6452f686.md)


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Canonical: https://rewindex.com/company/pendo/incidents/829vdsqt3f4q · Markdown: https://rewindex.com/company/pendo/incidents/829vdsqt3f4q.md · JSON: https://rewindex.com/api/v1/companies/pendo/incidents/829vdsqt3f4q · Generated 2026-10-18T10:42:14.782Z