Changes / Pendo / Guide Delivery Outage - US1 Region
Pendo: Critical incident: Guide Delivery Outage - US1 Region
Summary
Pendo reported a critical guide delivery outage in the US1 environment (us1.app.pendo.io): guides were not loading for end users. The incident ran from 2026-05-19 16:50 UTC to 2026-05-19 19:06 UTC, lasting 2 h 16 min. Mitigation changes partially restored service; guides were loading normally by 17:33 UTC, with full resolution confirmed at 19:06 UTC.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: Guide Delivery Outage - US1 Region
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After: critical
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After: resolved
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After: 2026-05-19 16:50 UTC
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After: 2026-05-19 19:06 UTC
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After: Guide Deliverability, US1 environment (us1.app.pendo.io) - Guide Deliverability
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After: We are currently investigating an issue affecting guide delivery in the US1 region. Guides are not loading for end users in this environment. Our team is actively working on a resolution.
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After: We have implemented some changes to mitigate the issue with partial restoration, but are still working to fully resolve and identify the root cause of the issue.
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After: Guide delivery in the US1 region has been restore and guides are now loading normally. We are continuing to monitor the situation.
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After: This incident has now been fully resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Guide Delivery Outage - US1 Region (this change) Pendo reported a critical guide delivery outage in the US1 environment (us1.app.pendo.io): guides were not loading for end users. The incident ran from 2026-05-19 16:50 UTC to 2026-05-19 19:06 UTC, lasting 2 h 16 min. Mitigation changes partially restored service; guides were loading normally by 17:33 UTC, with full resolution confirmed at 19:06 UTC. | Major incident |