Pendo: Latency issue in US region impacting login, guide delivery and event data processing
Pendo reported a major US-region disruption affecting login, web and mobile guide delivery, and event data processing, starting 2026-09-14 16:14 UTC and resolved at 2026-09-14 20:05 UTC (3 h 50 min). Pendo deployed a fix and reported services restored at 16:22 UTC with no data loss, though event processing could still be slightly delayed.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Pendo UIUS environment (app.pendo.io) - Pendo UIMobile GuidesUS environment (app.pendo.io) - Mobile GuidesGuide DeliverabilityUS environment (app.pendo.io) - Guide DeliverabilityAnalytics - Data ProcessingUS environment (app.pendo.io) - Analytics - Data ProcessingMobile AnalyticsUS environment (app.pendo.io) - Mobile Analytics
Timeline of updates
- monitoring
We have deployed a fix for a disruption affecting login, guide delivery latency (web and mobile), and event data processing latency in our US environment. Our team is actively monitoring to confirm the behavior is fully resolved and will provide a further update once that's confirmed.
- monitoring
We are continuing to monitor for any further issues.
- monitoring
Guide deliverability, data processing, and logins have been restored. There was no loss of data. There may be a small delay in event processing.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: Latency issue in US region impacting login, guide delivery and event data processing 2026-09-14 16:14 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Pendo profile · Recent Pendo incidents · Markdown · JSON