# Pendo: Latency issue in US region impacting login, guide delivery and event data processing

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-14 16:14 UTC · Resolved: 2026-09-14 20:05 UTC · Duration: 3.9 h
- Updates: 4 · Affected components: Pendo UI, US environment (app.pendo.io) - Pendo UI, Mobile Guides, US environment (app.pendo.io) - Mobile Guides, Guide Deliverability, US environment (app.pendo.io) - Guide Deliverability, Analytics - Data Processing, US environment (app.pendo.io) - Analytics - Data Processing, Mobile Analytics, US environment (app.pendo.io) - Mobile Analytics
- [Vendor status page: https://stspg.io/fhjgsg7f7wy1](https://stspg.io/fhjgsg7f7wy1)
- [Company: Pendo](https://rewindex.com/company/pendo.md)

## Summary

Pendo reported a major US-region disruption affecting login, web and mobile guide delivery, and event data processing, starting 2026-09-14 16:14 UTC and resolved at 2026-09-14 20:05 UTC (3 h 50 min). Pendo deployed a fix and reported services restored at 16:22 UTC with no data loss, though event processing could still be slightly delayed. _(machine-written, sol)_
## Timeline of updates

- **monitoring** 2026-09-14 16:14 UTC: We have deployed a fix for a disruption affecting login, guide delivery latency (web and mobile), and event data processing latency in our US environment. Our team is actively monitoring to confirm the behavior is fully resolved and will provide a further update once that's confirmed.
- **monitoring** 2026-09-14 16:18 UTC: We are continuing to monitor for any further issues.
- **monitoring** 2026-09-14 16:22 UTC: Guide deliverability, data processing, and logins have been restored. There was no loss of data. There may be a small delay in event processing.
- **resolved** 2026-09-14 20:05 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-09-14 16:14 UTC: [Major incident: Latency issue in US region impacting login, guide delivery and event data processing](https://rewindex.com/change/i22dd9c56f41259.md)


---
Canonical: https://rewindex.com/company/pendo/incidents/x3x5kkyyzp04 · Markdown: https://rewindex.com/company/pendo/incidents/x3x5kkyyzp04.md · JSON: https://rewindex.com/api/v1/companies/pendo/incidents/x3x5kkyyzp04 · Generated 2026-10-18T09:59:58.508Z