Changes / Pendo / Latency issue in US region impacting login, guide delivery and event data processing
Pendo: Major incident: Latency issue in US region impacting login, guide delivery and event data processing
Summary
Pendo reported a major US-region disruption affecting login, web and mobile guide delivery, and event data processing, starting 2026-09-14 16:14 UTC and resolved at 2026-09-14 20:05 UTC (3 h 50 min). Pendo deployed a fix and reported services restored at 16:22 UTC with no data loss, though event processing could still be slightly delayed.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
What changed
Before: not present
After: Latency issue in US region impacting login, guide delivery and event data processing
Before: not present
After: major
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After: resolved
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After: 2026-09-14 16:14 UTC
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After: 2026-09-14 20:05 UTC
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After: Analytics - Data Processing, Guide Deliverability, Mobile Analytics, Mobile Guides, Pendo UI, US environment (app.pendo.io) - Analytics - Data Processing, US environment (app.pendo.io) - Guide Deliverability, US environment (app.pendo.io) - Mobile Analytics, US environment (app.pendo.io) - Mobile Guides, US environment (app.pendo.io) - Pendo UI
Before: not present
After: We have deployed a fix for a disruption affecting login, guide delivery latency (web and mobile), and event data processing latency in our US environment. Our team is actively monitoring to confirm the behavior is fully resolved and will provide a further update once that's confirmed.
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After: We are continuing to monitor for any further issues.
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After: Guide deliverability, data processing, and logins have been restored. There was no loss of data. There may be a small delay in event processing.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Latency issue in US region impacting login, guide delivery and event data processing (this change) Pendo reported a major US-region disruption affecting login, web and mobile guide delivery, and event data processing, starting 2026-09-14 16:14 UTC and resolved at 2026-09-14 20:05 UTC (3 h 50 min). Pendo deployed a fix and reported services restored at 16:22 UTC with no data loss, though event processing could still be slightly delayed. | Major incident |