Pendo: Pairing in Mobile is Not Functional

Impact: majorStatus: resolvedStarted 2026-10-01 06:29 UTCResolved 2026-10-01 08:16 UTC (1.8 h)2 updatesSource: stspg.io

Summary

Mobile device pairing with Pendo Designer failed, affecting on-device guide testing and Mobile Debugger across AU, EU, JPN, US1 and US environments. Pendo rated the incident major; it started at 2026-10-01 06:29 UTC and was resolved at 2026-10-01 08:16 UTC, lasting 1 h 47 min. No cause or fix was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Mobile GuidesUS environment (app.pendo.io) - Mobile GuidesMobile GuidesUS1 environment (us1.app.pendo.io) - Mobile GuidesJPN environment (app.jpn.pendo.io) - Mobile GuidesMobile GuidesAU environment (app.au.pendo.io) - Mobile GuidesMobile GuidesEU environment (app.eu.pendo.io) - Mobile GuidesMobile Guides

Timeline of updates

investigating2026-10-01 06:29 UTC
We are currently investigating an issue where pairing a mobile device with the Pendo Designer fails. This affects on-device guide testing and Mobile Debugger in multiple regions. We'll share an update as soon as we have more information.
resolved2026-10-01 08:16 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Pairing in Mobile is Not Functional 2026-10-01 06:29 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Pendo profile · Recent Pendo incidents · Markdown · JSON