Changes / Pendo / Pairing in Mobile is Not Functional
Pendo: Major incident: Pairing in Mobile is Not Functional
Summary
Mobile device pairing with Pendo Designer failed, affecting on-device guide testing and Mobile Debugger across AU, EU, JPN, US1 and US environments. Pendo rated the incident major; it started at 2026-10-01 06:29 UTC and was resolved at 2026-10-01 08:16 UTC, lasting 1 h 47 min. No cause or fix was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Pairing in Mobile is Not Functional
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-10-01 06:29 UTC
Before: not present
After: 2026-10-01 08:16 UTC
Before: not present
After: AU environment (app.au.pendo.io) - Mobile Guides, EU environment (app.eu.pendo.io) - Mobile Guides, JPN environment (app.jpn.pendo.io) - Mobile Guides, Mobile Guides, US1 environment (us1.app.pendo.io) - Mobile Guides, US environment (app.pendo.io) - Mobile Guides
Before: not present
After: We are currently investigating an issue where pairing a mobile device with the Pendo Designer fails. This affects on-device guide testing and Mobile Debugger in multiple regions. We'll share an update as soon as we have more information.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Pairing in Mobile is Not Functional (this change) Mobile device pairing with Pendo Designer failed, affecting on-device guide testing and Mobile Debugger across AU, EU, JPN, US1 and US environments. Pendo rated the incident major; it started at 2026-10-01 06:29 UTC and was resolved at 2026-10-01 08:16 UTC, lasting 1 h 47 min. No cause or fix was stated. | Major incident |