# Pendo: Major incident: Pairing in Mobile is Not Functional

**Summary:** Mobile device pairing with Pendo Designer failed, affecting on-device guide testing and Mobile Debugger across AU, EU, JPN, US1 and US environments. Pendo rated the incident major; it started at 2026-10-01 06:29 UTC and was resolved at 2026-10-01 08:16 UTC, lasting 1 h 47 min. No cause or fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-01 06:29 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/0yny0yh26h2l](https://stspg.io/0yny0yh26h2l)
- [Company: Pendo](https://rewindex.com/company/pendo.md)
- Versions: before (none: first archived) → after incident\_version:56/75zs0nj2c5tv@07e47fec4700
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Pairing in Mobile is Not Functional
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-01 06:29 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-01 08:16 UTC
```

**6. Added: Affected components**

```diff
+ AU environment (app.au.pendo.io) - Mobile Guides, EU environment (app.eu.pendo.io) - Mobile Guides, JPN environment (app.jpn.pendo.io) - Mobile Guides, Mobile Guides, US1 environment (us1.app.pendo.io) - Mobile Guides, US environment (app.pendo.io) - Mobile Guides
```

**7. Added: Update** (investigating) · 2026-10-01 06:29 UTC

```diff
+ We are currently investigating an issue where pairing a mobile device with the Pendo Designer fails. This affects on-device guide testing and Mobile Debugger in multiple regions. We'll share an update as soon as we have more information.
```

**8. Added: Update** (resolved) · 2026-10-01 08:16 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-01 06:29 UTC | Major incident: Pairing in Mobile is Not Functional (this change) | outage |

All Pendo changes: [timeline](https://rewindex.com/company/pendo/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i4a2c9d6230d16e · Markdown: https://rewindex.com/change/i4a2c9d6230d16e.md · JSON: https://rewindex.com/api/v1/changes/i4a2c9d6230d16e · Generated 2026-10-18T02:31:37.382Z