# Pendo: Pairing in Mobile is Not Functional

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-10-01 06:29 UTC · Resolved: 2026-10-01 08:16 UTC · Duration: 1.8 h
- Updates: 2 · Affected components: Mobile Guides, US environment (app.pendo.io) - Mobile Guides, Mobile Guides, US1 environment (us1.app.pendo.io) - Mobile Guides, JPN environment (app.jpn.pendo.io) - Mobile Guides, Mobile Guides, AU environment (app.au.pendo.io) - Mobile Guides, Mobile Guides, EU environment (app.eu.pendo.io) - Mobile Guides, Mobile Guides
- [Vendor status page: https://stspg.io/0yny0yh26h2l](https://stspg.io/0yny0yh26h2l)
- [Company: Pendo](https://rewindex.com/company/pendo.md)

## Summary

Mobile device pairing with Pendo Designer failed, affecting on-device guide testing and Mobile Debugger across AU, EU, JPN, US1 and US environments. Pendo rated the incident major; it started at 2026-10-01 06:29 UTC and was resolved at 2026-10-01 08:16 UTC, lasting 1 h 47 min. No cause or fix was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-10-01 06:29 UTC: We are currently investigating an issue where pairing a mobile device with the Pendo Designer fails. This affects on-device guide testing and Mobile Debugger in multiple regions. We'll share an update as soon as we have more information.
- **resolved** 2026-10-01 08:16 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-10-01 06:29 UTC: [Major incident: Pairing in Mobile is Not Functional](https://rewindex.com/change/i4a2c9d6230d16e.md)


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Canonical: https://rewindex.com/company/pendo/incidents/75zs0nj2c5tv · Markdown: https://rewindex.com/company/pendo/incidents/75zs0nj2c5tv.md · JSON: https://rewindex.com/api/v1/companies/pendo/incidents/75zs0nj2c5tv · Generated 2026-10-18T11:45:26.389Z