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CompaniesPendoIncidents

Pendo: Error thrown in continuing Leo conversations

MinorStatus: resolvedStarted Resolved (37 min)3 updatesstspg.io (opens in new tab)

Affected components: JPN environment (app.jpn.pendo.io) - Pendo UIPendo UIPendo UIUS environment (app.pendo.io) - Pendo UIPendo UIUS1 environment (us1.app.pendo.io) - Pendo UIEU environment (app.eu.pendo.io) - Pendo UIPendo UI

Timeline of updates

  1. identified

    We are investigating a disruption affecting Pendo's AI assistant, Leo. Some customers may be unable to continue a conversation with Leo after the first message. Our team has identified the behavior and is deploying a fix. Further updates will follow.

  2. monitoring

    We have tested and deployed a fix and the issue with continuing conversations in Leo should be resolved. We will continue to monitor the fix for a period of time before resolving the issue.

  3. resolved

    This incident is resolved.

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Pendo, started 2026-07-27 14:48 UTC, resolved after 37 min, 3 update(s).

Title
Error thrown in continuing Leo conversations
Vendor
Pendo
Date
URL
https://rewindex.com/company/pendo/incidents/3slx669g0kxq

Pendo profileRecent Pendo incidentsAll outages on July 27, 2026Pendo in July 2026MarkdownJSON