# Pendo: Error thrown in continuing Leo conversations

> Pendo status incident “Error thrown in continuing Leo conversations” on 2026-07-27: impact minor (vendor’s label), 37 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/pendo/incidents/3slx669g0kxq
Last updated: 2026-07-27T15:25:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-27 14:48 UTC · Resolved: 2026-07-27 15:25 UTC · Duration: 37 min
- Updates: 3 · Affected components: JPN environment (app.jpn.pendo.io) - Pendo UI, Pendo UI, Pendo UI, US environment (app.pendo.io) - Pendo UI, Pendo UI, US1 environment (us1.app.pendo.io) - Pendo UI, EU environment (app.eu.pendo.io) - Pendo UI, Pendo UI
- [Vendor status page: https://stspg.io/8f664rqkh744](https://stspg.io/8f664rqkh744)
- [Company: Pendo](https://rewindex.com/company/pendo.md)

## Timeline of updates

- **identified** 2026-07-27 14:48 UTC: We are investigating a disruption affecting Pendo's AI assistant, Leo. Some customers may be unable to continue a conversation with Leo after the first message. Our team has identified the behavior and is deploying a fix. Further updates will follow.
- **monitoring** 2026-07-27 15:06 UTC: We have tested and deployed a fix and the issue with continuing conversations in Leo should be resolved. We will continue to monitor the fix for a period of time before resolving the issue.
- **resolved** 2026-07-27 15:25 UTC: This incident is resolved.

## Cite this

Status incident (vendor impact label: minor) posted by Pendo, started 2026-07-27 14:48 UTC, resolved after 37 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/pendo/incidents/3slx669g0kxq
- Citation: Pendo, “Error thrown in continuing Leo conversations” (2026-07-27 14:48 UTC). Archived by Rewindex: https://rewindex.com/company/pendo/incidents/3slx669g0kxq (CC BY 4.0).
- Markdown link: `[Pendo: Error thrown in continuing Leo conversations (2026-07-27)](https://rewindex.com/company/pendo/incidents/3slx669g0kxq)`


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Canonical: https://rewindex.com/company/pendo/incidents/3slx669g0kxq · Markdown: https://rewindex.com/company/pendo/incidents/3slx669g0kxq.md · JSON: https://rewindex.com/api/v1/companies/pendo/incidents/3slx669g0kxq · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:34:53.126Z