Pendo: Guide targeting impacted in US Environment
Pendo reported a critical guide-targeting disruption affecting a subset of visitors in the US environment (app.pendo.io), starting at 2026-09-21 20:54 UTC. Pendo deployed a fix, reported targeting restored at 21:16 UTC, and resolved the incident at 21:28 UTC; the recorded duration was 34 min.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Guide TargetingUS environment (app.pendo.io) - Guide Targeting
Timeline of updates
- identified
We have identified the cause of a disruption affecting guide targeting for a subset of visitors in the US environment, beginning at approximately 3:50 PM EDT. Our team is actively deploying a fix and will provide a further update as it is confirmed.
- monitoring
Guide targeting has been restored. We are continuing to monitor for any further issues.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Critical incident: Guide targeting impacted in US Environment 2026-09-21 20:54 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Pendo profile · Recent Pendo incidents · Markdown · JSON