# Pendo: Guide targeting impacted in US Environment

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-09-21 20:54 UTC · Resolved: 2026-09-21 21:28 UTC · Duration: 34 min
- Updates: 3 · Affected components: Guide Targeting, US environment (app.pendo.io) - Guide Targeting
- [Vendor status page: https://stspg.io/zx3l8c6bwklp](https://stspg.io/zx3l8c6bwklp)
- [Company: Pendo](https://rewindex.com/company/pendo.md)

## Summary

Pendo reported a critical guide-targeting disruption affecting a subset of visitors in the US environment (app.pendo.io), starting at 2026-09-21 20:54 UTC. Pendo deployed a fix, reported targeting restored at 21:16 UTC, and resolved the incident at 21:28 UTC; the recorded duration was 34 min. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-09-21 20:54 UTC: We have identified the cause of a disruption affecting guide targeting for a subset of visitors in the US environment, beginning at approximately 3:50 PM EDT. Our team is actively deploying a fix and will provide a further update as it is confirmed.
- **monitoring** 2026-09-21 21:16 UTC: Guide targeting has been restored. We are continuing to monitor for any further issues.
- **resolved** 2026-09-21 21:28 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-09-21 20:54 UTC: [Critical incident: Guide targeting impacted in US Environment](https://rewindex.com/change/id43bd053272ac8.md)


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Canonical: https://rewindex.com/company/pendo/incidents/wmjhj10mqw7r · Markdown: https://rewindex.com/company/pendo/incidents/wmjhj10mqw7r.md · JSON: https://rewindex.com/api/v1/companies/pendo/incidents/wmjhj10mqw7r · Generated 2026-10-18T11:46:13.269Z