Changes / Pendo / Guide targeting impacted in US Environment
Pendo: Critical incident: Guide targeting impacted in US Environment
Summary
Pendo reported a critical guide-targeting disruption affecting a subset of visitors in the US environment (app.pendo.io), starting at 2026-09-21 20:54 UTC. Pendo deployed a fix, reported targeting restored at 21:16 UTC, and resolved the incident at 21:28 UTC; the recorded duration was 34 min.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Guide targeting impacted in US Environment
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After: critical
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After: resolved
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After: 2026-09-21 20:54 UTC
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After: 2026-09-21 21:28 UTC
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After: Guide Targeting, US environment (app.pendo.io) - Guide Targeting
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After: We have identified the cause of a disruption affecting guide targeting for a subset of visitors in the US environment, beginning at approximately 3:50 PM EDT. Our team is actively deploying a fix and will provide a further update as it is confirmed.
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After: Guide targeting has been restored. We are continuing to monitor for any further issues.
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After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Guide targeting impacted in US Environment (this change) Pendo reported a critical guide-targeting disruption affecting a subset of visitors in the US environment (app.pendo.io), starting at 2026-09-21 20:54 UTC. Pendo deployed a fix, reported targeting restored at 21:16 UTC, and resolved the incident at 21:28 UTC; the recorded duration was 34 min. | Major incident |