# Pendo: Critical incident: Guide targeting impacted in US Environment

**Summary:** Pendo reported a critical guide-targeting disruption affecting a subset of visitors in the US environment (app.pendo.io), starting at 2026-09-21 20:54 UTC. Pendo deployed a fix, reported targeting restored at 21:16 UTC, and resolved the incident at 21:28 UTC; the recorded duration was 34 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-21 20:54 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/zx3l8c6bwklp](https://stspg.io/zx3l8c6bwklp)
- [Company: Pendo](https://rewindex.com/company/pendo.md)
- Versions: before (none: first archived) → after incident\_version:56/wmjhj10mqw7r@d64662b4cc7f
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Guide targeting impacted in US Environment
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-21 20:54 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-21 21:28 UTC
```

**6. Added: Affected components**

```diff
+ Guide Targeting, US environment (app.pendo.io) - Guide Targeting
```

**7. Added: Update** (identified) · 2026-09-21 20:54 UTC

```diff
+ We have identified the cause of a disruption affecting guide targeting for a subset of visitors in the US environment, beginning at approximately 3:50 PM EDT. Our team is actively deploying a fix and will provide a further update as it is confirmed.
```

**8. Added: Update** (monitoring) · 2026-09-21 21:16 UTC

```diff
+ Guide targeting has been restored. We are continuing to monitor for any further issues.
```

**9. Added: Update** (resolved) · 2026-09-21 21:28 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-21 20:54 UTC | Critical incident: Guide targeting impacted in US Environment (this change) | outage |

All Pendo changes: [timeline](https://rewindex.com/company/pendo/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/id43bd053272ac8 · Markdown: https://rewindex.com/change/id43bd053272ac8.md · JSON: https://rewindex.com/api/v1/changes/id43bd053272ac8 · Generated 2026-10-18T03:33:47.433Z