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Pendo: Incident: Listen Email Notifications Temporarily Unavailable

Affected components: EU environment (app.eu.pendo.io) - OtherOtherOtherUS1 environment (us1.app.pendo.io) - OtherOtherUS environment (app.pendo.io) - OtherAU environment (app.au.pendo.io) - OtherOtherJPN environment (app.jpn.pendo.io) - OtherOther

Timeline of updates

1. identified2026-05-19 10:24 UTC

   We are currently experiencing an issue causing Listen email notifications to be unavailable. Our team has identified an issue and has temporarily disabled Listen emails while we work on a fix. All other Pendo email services are unaffected.

2. identified2026-05-19 10:39 UTC

   We are continuing to work on a fix for this issue.

3. identified2026-05-19 13:51 UTC

   We are continuing to work towards a resolution. We will continue to provide updates as they become available.

4. identified2026-05-19 14:08 UTC

   We are continuing to work on a fix for this issue.

5. resolved2026-05-22 05:00 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Pendo profile · Recent Pendo incidents · Markdown · JSON