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Pendo: Known infrastructure issue causing dropped events in Pendo

MinorStatus: resolvedStarted Resolved (2 d)2 updatesstspg.io (opens in new tab)

Affected components: Analytics - Data ProcessingGuides - Guide TargetingGuide TargetingAnalytics - Mobile AnalyticsMobile AnalyticsAnalytics - Data CollectionAPI

Timeline of updates

  1. monitoring

    From approximately 10:15am - 10:35am EST, Pendo dropped all events due to an infrastructure issue with our cloud provider.

    During the outage, Pendo experienced degraded data performance impacting backend services and consequently analytic latency. While guide delivery remained functional, guide targeting could have been impacted by the event ingestion failures.

    All data except server-side track events and session replay events during that time frame are being recovered.

    We are continuing to monitor this situation with our cloud provider. If you have questions about this incident, please open a ticket with our Technical Support team.

  2. resolved

    This incident has been resolved.

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Pendo, started 2025-01-08 15:45 UTC, resolved after 2 d, 2 update(s).

Title
Known infrastructure issue causing dropped events in Pendo
Vendor
Pendo
Date
URL
https://rewindex.com/company/pendo/incidents/434gpb1pywy6

Pendo profileRecent Pendo incidentsAll outages on January 8, 2025Pendo in January 2025MarkdownJSON