# Pendo: Known infrastructure issue causing dropped events in Pendo

> Pendo status incident “Known infrastructure issue causing dropped events in Pendo” on 2025-01-08: impact minor (vendor’s label), 2 d, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/pendo/incidents/434gpb1pywy6
Last updated: 2025-01-10T18:25:50Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-01-08 15:45 UTC · Resolved: 2025-01-10 18:25 UTC · Duration: 2 d
- Updates: 2 · Affected components: Analytics - Data Processing, Guides - Guide Targeting, Guide Targeting, Analytics - Mobile Analytics, Mobile Analytics, Analytics - Data Collection, API
- [Vendor status page: https://stspg.io/2zsv3zttkcq6](https://stspg.io/2zsv3zttkcq6)
- [Company: Pendo](https://rewindex.com/company/pendo.md)

## Timeline of updates

- **monitoring** 2025-01-08 15:45 UTC: From approximately 10:15am - 10:35am EST, Pendo dropped all events due to an infrastructure issue with our cloud provider. During the outage, Pendo experienced degraded data performance impacting backend services and consequently analytic latency. While guide delivery remained functional, guide targeting could have been impacted by the event ingestion failures. All data except server-side track events and session replay events during that time frame are being recovered. We are continuing to monitor this situation with our cloud provider. If you have questions about this incident, please open a ticket with our Technical Support team.
- **resolved** 2025-01-10 18:25 UTC: This incident has been resolved.

## Cite this

Status incident (vendor impact label: minor) posted by Pendo, started 2025-01-08 15:45 UTC, resolved after 2 d, 2 update(s).

- Canonical URL: https://rewindex.com/company/pendo/incidents/434gpb1pywy6
- Citation: Pendo, “Known infrastructure issue causing dropped events in Pendo” (2025-01-08 15:45 UTC). Archived by Rewindex: https://rewindex.com/company/pendo/incidents/434gpb1pywy6 (CC BY 4.0).
- Markdown link: `[Pendo: Known infrastructure issue causing dropped events in Pendo (2025-01-08)](https://rewindex.com/company/pendo/incidents/434gpb1pywy6)`


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Canonical: https://rewindex.com/company/pendo/incidents/434gpb1pywy6 · Markdown: https://rewindex.com/company/pendo/incidents/434gpb1pywy6.md · JSON: https://rewindex.com/api/v1/companies/pendo/incidents/434gpb1pywy6 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:31:41.145Z