Pendo: Send Update Shows No Recipients in Pendo Listen

Impact: minorStatus: resolvedStarted 2026-03-12 14:49 UTCResolved 2026-03-12 18:07 UTC (3.3 h)3 updatesSource: stspg.io

Affected components: EU environment (app.eu.pendo.io) - Feedback UIFeedback UIFeedback UIUS environment (app.pendo.io) - Feedback UIFeedback UIUS1 environment (us1.app.pendo.io) - Feedback UI

Timeline of updates

investigating2026-03-12 14:49 UTC
We are currently investigating an issue where no recipients are found when attempting to send an email update for feedback items or ideas in Pendo Listen. This includes items submitted within the last 30 days.
identified2026-03-12 15:28 UTC
We are currently resolving a technical mismatch between our database and the user interface that is preventing some email information from appearing correctly. A fix is being tested now.
resolved2026-03-12 18:07 UTC
Following testing, we have deployed a fix and email information is now appearing as expected and we consider the issue resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Pendo profile · Recent Pendo incidents · Markdown · JSON