# Pendo: Send Update Shows No Recipients in Pendo Listen

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-03-12 14:49 UTC · Resolved: 2026-03-12 18:07 UTC · Duration: 3.3 h
- Updates: 3 · Affected components: EU environment (app.eu.pendo.io) - Feedback UI, Feedback UI, Feedback UI, US environment (app.pendo.io) - Feedback UI, Feedback UI, US1 environment (us1.app.pendo.io) - Feedback UI
- [Vendor status page: https://stspg.io/rlzx7nhz46z1](https://stspg.io/rlzx7nhz46z1)
- [Company: Pendo](https://rewindex.com/company/pendo.md)

## Timeline of updates

- **investigating** 2026-03-12 14:49 UTC: We are currently investigating an issue where no recipients are found when attempting to send an email update for feedback items or ideas in Pendo Listen. This includes items submitted within the last 30 days.
- **identified** 2026-03-12 15:28 UTC: We are currently resolving a technical mismatch between our database and the user interface that is preventing some email information from appearing correctly. A fix is being tested now.
- **resolved** 2026-03-12 18:07 UTC: Following testing, we have deployed a fix and email information is now appearing as expected and we consider the issue resolved.


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Canonical: https://rewindex.com/company/pendo/incidents/ds2rns5hr1mk · Markdown: https://rewindex.com/company/pendo/incidents/ds2rns5hr1mk.md · JSON: https://rewindex.com/api/v1/companies/pendo/incidents/ds2rns5hr1mk · Generated 2026-10-18T10:33:18.906Z