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Pendo: Pendo Academy Currently Inaccessible

Impact: criticalStatus: resolvedStarted Resolved (2.9 h)2 updatesSource: stspg.io (opens in new tab)
Summary

Pendo Academy was inaccessible in all environments, showing “unauthorized” errors unrelated to user credentials. Pendo rated the incident critical; it started at 2026-05-29 12:40 UTC and was resolved at 2026-05-29 15:32 UTC, lasting 2 h 51 min. Pendo reported access restored across all regions but did not state a cause or fix.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: EU environment (app.eu.pendo.io) - OtherOtherOtherUS1 environment (us1.app.pendo.io) - OtherOtherUS environment (app.pendo.io) - OtherAU environment (app.au.pendo.io) - OtherOtherJPN environment (app.jpn.pendo.io) - OtherOther

Timeline of updates

  1. investigating

    Pendo Academy is showing "unauthorized" in all environments. This is not related to user credentials. Our teams are currently investigating the root cause.

  2. resolved

    This incident has been resolved and Pendo Academy should be accessible across all regions now.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Pendo profile · Recent Pendo incidents · Markdown · JSON