Changes / Pendo / Pendo Academy Currently Inaccessible
Pendo: Critical incident: Pendo Academy Currently Inaccessible
Summary
Pendo Academy was inaccessible in all environments, showing “unauthorized” errors unrelated to user credentials. Pendo rated the incident critical; it started at 2026-05-29 12:40 UTC and was resolved at 2026-05-29 15:32 UTC, lasting 2 h 51 min. Pendo reported access restored across all regions but did not state a cause or fix.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Pendo Academy Currently Inaccessible
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2026-05-29 12:40 UTC
Before: not present
After: 2026-05-29 15:32 UTC
Before: not present
After: AU environment (app.au.pendo.io) - Other, EU environment (app.eu.pendo.io) - Other, JPN environment (app.jpn.pendo.io) - Other, Other, US1 environment (us1.app.pendo.io) - Other, US environment (app.pendo.io) - Other
Before: not present
After: Pendo Academy is showing "unauthorized" in all environments. This is not related to user credentials.
Our teams are currently investigating the root cause.
Before: not present
After: This incident has been resolved and Pendo Academy should be accessible across all regions now.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Pendo Academy Currently Inaccessible (this change) Pendo Academy was inaccessible in all environments, showing “unauthorized” errors unrelated to user credentials. Pendo rated the incident critical; it started at 2026-05-29 12:40 UTC and was resolved at 2026-05-29 15:32 UTC, lasting 2 h 51 min. Pendo reported access restored across all regions but did not state a cause or fix. | Major incident |