# Pendo: Critical incident: Pendo Academy Currently Inaccessible

**Summary:** Pendo Academy was inaccessible in all environments, showing “unauthorized” errors unrelated to user credentials. Pendo rated the incident critical; it started at 2026-05-29 12:40 UTC and was resolved at 2026-05-29 15:32 UTC, lasting 2 h 51 min. Pendo reported access restored across all regions but did not state a cause or fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-29 12:40 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/40jnzq8639b5](https://stspg.io/40jnzq8639b5)
- [Company: Pendo](https://rewindex.com/company/pendo.md)
- Versions: before (none: first archived) → after incident\_version:56/stqs74pvdh8w@4831dfe02aa3
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Pendo Academy Currently Inaccessible
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-29 12:40 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-29 15:32 UTC
```

**6. Added: Affected components**

```diff
+ AU environment (app.au.pendo.io) - Other, EU environment (app.eu.pendo.io) - Other, JPN environment (app.jpn.pendo.io) - Other, Other, US1 environment (us1.app.pendo.io) - Other, US environment (app.pendo.io) - Other
```

**7. Added: Update** (investigating) · 2026-05-29 12:40 UTC

```diff
+ Pendo Academy is showing "unauthorized" in all environments. This is not related to user credentials.  Our teams are currently investigating the root cause.
```

**8. Added: Update** (resolved) · 2026-05-29 15:32 UTC

```diff
+ This incident has been resolved and Pendo Academy should be accessible across all regions now.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-29 12:40 UTC | Critical incident: Pendo Academy Currently Inaccessible (this change) | outage |

All Pendo changes: [timeline](https://rewindex.com/company/pendo/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i315bdf8029b2ab · Markdown: https://rewindex.com/change/i315bdf8029b2ab.md · JSON: https://rewindex.com/api/v1/changes/i315bdf8029b2ab · Generated 2026-10-18T02:28:01.020Z