# Pendo: Pendo Academy Currently Inaccessible

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-05-29 12:40 UTC · Resolved: 2026-05-29 15:32 UTC · Duration: 2.9 h
- Updates: 2 · Affected components: EU environment (app.eu.pendo.io) - Other, Other, Other, US1 environment (us1.app.pendo.io) - Other, Other, US environment (app.pendo.io) - Other, AU environment (app.au.pendo.io) - Other, Other, JPN environment (app.jpn.pendo.io) - Other, Other
- [Vendor status page: https://stspg.io/40jnzq8639b5](https://stspg.io/40jnzq8639b5)
- [Company: Pendo](https://rewindex.com/company/pendo.md)

## Summary

Pendo Academy was inaccessible in all environments, showing “unauthorized” errors unrelated to user credentials. Pendo rated the incident critical; it started at 2026-05-29 12:40 UTC and was resolved at 2026-05-29 15:32 UTC, lasting 2 h 51 min. Pendo reported access restored across all regions but did not state a cause or fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-05-29 12:40 UTC: Pendo Academy is showing "unauthorized" in all environments. This is not related to user credentials.  Our teams are currently investigating the root cause.
- **resolved** 2026-05-29 15:32 UTC: This incident has been resolved and Pendo Academy should be accessible across all regions now.

## Rewindex changes for this incident

- 2026-05-29 12:40 UTC: [Critical incident: Pendo Academy Currently Inaccessible](https://rewindex.com/change/i315bdf8029b2ab.md)


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Canonical: https://rewindex.com/company/pendo/incidents/stqs74pvdh8w · Markdown: https://rewindex.com/company/pendo/incidents/stqs74pvdh8w.md · JSON: https://rewindex.com/api/v1/companies/pendo/incidents/stqs74pvdh8w · Generated 2026-10-18T10:42:13.682Z