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Pendo: Event processing delays

Affected components: Session ReplayUS environment (app.pendo.io) - Session ReplayAnalytics - Data ProcessingUS environment (app.pendo.io) - Analytics - Data ProcessingGuide TargetingUS environment (app.pendo.io) - Guide Targeting

Timeline of updates

1. monitoring2026-07-10 10:45 UTC

   This morning we experienced delays in processing of incoming events. While no events were lost during this time, the delays could have impacted the targeting of guides which rely on page and feature views for eligibility. At this time, we are back to normal processing latency for 90% of customers, and should soon catch up for the rest.

2. monitoring2026-07-10 11:08 UTC

   All events other than session replay events are back to normal processing latency. We are continuing to make progress on the session replay event backlog.

3. monitoring2026-07-10 11:13 UTC

   We are continuing to monitor for any further issues.

4. resolved2026-07-10 12:35 UTC

   All event processing delays have been caught up. This incident is resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Pendo profile · Recent Pendo incidents · Markdown · JSON