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Pendo: Guide display disruption affecting the beta Web SDK

Affected components: Guide DeliverabilityUS1 environment (us1.app.pendo.io) - Guide DeliverabilityGuide DeliverabilityUS environment (app.pendo.io) - Guide DeliverabilityAU environment (app.au.pendo.io) - Guide DeliverabilityGuide DeliverabilityGuide DeliverabilityJPN environment (app.jpn.pendo.io) - Guide DeliverabilityEU environment (app.eu.pendo.io) - Guide DeliverabilityGuide Deliverability

Timeline of updates

1. investigating2026-07-14 12:25 UTC

   We are investigating a disruption affecting how Pendo guides display for customers using the beta version of the Pendo Web SDK. Customers on the stable Web SDK are not affected. Our team is actively investigating and further updates will follow.

2. identified2026-07-14 13:19 UTC

   We have identified the behavior affecting Pendo guides on the beta version of the Pendo Web SDK, where guides may prevent interaction with the underlying page. We are deploying a change to restore normal behavior. Customers on the stable Web SDK are not affected. Further updates will follow.

3. monitoring2026-07-14 14:14 UTC

   We have deployed a change to restore normal guide behavior on the beta version of the Pendo Web SDK. Customers on the stable Web SDK are not affected. We are monitoring to confirm full recovery and will follow up once resolution is confirmed.

4. resolved2026-07-14 15:53 UTC

   This disruption has been fully resolved. The Stable Web SDK was not impacted at any point. Thank you for your patience.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Pendo profile · Recent Pendo incidents · Markdown · JSON