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Pendo: Outage preventing the Pendo application from loading and collecting data

Affected components: Pendo UIAnalytics - Paths and FunnelsGuides - Mobile GuidesMobile GuidesGuides - NPSNPSGuide DesignerGuides - Guide DesignerGuide DeliverabilityGuides - Guide DeliverabilityAnalytics - Data ProcessingGuides - Guide TargetingGuide TargetingAnalytics - Mobile AnalyticsMobile AnalyticsFeedback - Feedback UIFeedback UIAnalytics - Data CollectionGuides - NPS EmailNPS EmailGuides - Resource CenterResource CenterAPIFeedback APIFeedback - Feedback APIAdopt UI

Timeline of updates

1. investigating2025-06-12 18:25 UTC

   There is an outage with our hosting provider that is causing Pendo not to load or collect data. We are currently investigating the scope of this issue and will update the status as we receive more information.

2. investigating2025-06-12 18:43 UTC

   We are continuing to investigate this issue.

3. investigating2025-06-12 18:53 UTC

   We are continuing to investigate this issue.

4. identified2025-06-12 20:00 UTC

   Our host provider has begun to restore services. Pendo's EU, Japan, Australia and US1 environments are operational, but app.pendo.io is still down at this time. We will update the status as we receive more information.

5. monitoring2025-06-12 20:33 UTC

   Our host provider has restored services and the Pendo application is operational. Data processing from the outage is still in process. We will continue to monitor and update when data processing is complete.

6. monitoring2025-06-16 11:56 UTC

   We are continuing to monitor for any further issues.

7. resolved2025-06-16 11:57 UTC

   This has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Pendo profile · Recent Pendo incidents · Markdown · JSON