# Pendo: Outage preventing the Pendo application from loading and collecting data

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-06-12 18:25 UTC · Resolved: 2025-06-16 11:57 UTC · Duration: 4 d
- Updates: 7 · Affected components: Pendo UI, Analytics - Paths and Funnels, Guides - Mobile Guides, Mobile Guides, Guides - NPS, NPS, Guide Designer, Guides - Guide Designer, Guide Deliverability, Guides - Guide Deliverability, Analytics - Data Processing, Guides - Guide Targeting, Guide Targeting, Analytics - Mobile Analytics, Mobile Analytics, Feedback - Feedback UI, Feedback UI, Analytics - Data Collection, Guides - NPS Email, NPS Email, Guides - Resource Center, Resource Center, API, Feedback API, Feedback - Feedback API, Adopt UI
- [Vendor status page: https://stspg.io/1khf4b2q654d](https://stspg.io/1khf4b2q654d)
- [Company: Pendo](https://rewindex.com/company/pendo.md)

## Timeline of updates

- **investigating** 2025-06-12 18:25 UTC: There is an outage with our hosting provider that is causing Pendo not to load or collect data. We are currently investigating the scope of this issue and will update the status as we receive more information.
- **investigating** 2025-06-12 18:43 UTC: We are continuing to investigate this issue.
- **investigating** 2025-06-12 18:53 UTC: We are continuing to investigate this issue.
- **identified** 2025-06-12 20:00 UTC: Our host provider has begun to restore services. Pendo's EU, Japan, Australia and US1 environments are operational, but app.pendo.io is still down at this time. We will update the status as we receive more information.
- **monitoring** 2025-06-12 20:33 UTC: Our host provider has restored services and the Pendo application is operational. Data processing from the outage is still in process. We will continue to monitor and update when data processing is complete.
- **monitoring** 2025-06-16 11:56 UTC: We are continuing to monitor for any further issues.
- **resolved** 2025-06-16 11:57 UTC: This has been resolved.


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Canonical: https://rewindex.com/company/pendo/incidents/sclvrs8sj4jp · Markdown: https://rewindex.com/company/pendo/incidents/sclvrs8sj4jp.md · JSON: https://rewindex.com/api/v1/companies/pendo/incidents/sclvrs8sj4jp · Generated 2026-10-18T11:44:28.619Z