Companies / Pendo / incidents

Pendo: Degraded Search Performance in Listen Product

Affected components: EU environment (app.eu.pendo.io) - OtherOtherOtherUS1 environment (us1.app.pendo.io) - OtherOtherUS environment (app.pendo.io) - OtherAU environment (app.au.pendo.io) - OtherOtherJPN environment (app.jpn.pendo.io) - OtherOther

Timeline of updates

1. identified2025-10-07 14:10 UTC

   At around 9:40am Eastern Time, Pendo began experiencing degraded performance in our search function across our Listen products (Feedback, Ideas, etc.). We identified the issue around 10:05am Eastern Time and are in the process of remediating the issue.

2. monitoring2025-10-07 14:42 UTC

   The search function issue impacting our Listen product has been resolved across all regions. We are currently reviewing any Listen data that was created or edited during this time frame to ensure it indexes as expected.

3. resolved2025-10-07 18:07 UTC

   This issue has been fully resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Pendo profile · Recent Pendo incidents · Markdown · JSON